Exchanges

If for any reason you want to exchange the pieces purchased at Diorita, you can do so as follows:


FREE! exchanges through our STORES in Madrid 

Take directly the items to be exchanged along with the proof of purchase to any of our stores within a maximum period of 15 days from the receipt of the order.

Once you have verified that the item (s) are in perfect original condition (1), you can choose other designs for which to make the change or, if you prefer, get your gift card for the equivalent amount to use in future purchases.

(1)The items to be exchanged must be unworn and in perfect original condition. They must be delivered in their original packaging as well as include certificates and any associated printed material.


ONLINE changes through our store diorita.com:

Get in touch with us within a maximum period of 15 days from the receipt of your order through this link o  en la sección de CONTACTO de diorita.com.

You will receive an email with the instructions to follow as a reply.

We will send a carrier to collect the items to be exchanged at the address you indicate to take them to our Customer Service center. (2)


Once we have verified that the items are in perfect original condition (1), we will send you a GIFT CARD code with the amount corresponding to the returned objects that you can use for future purchases both at diorita.com and in our physical stores in Madrid.

The shipping cost will be borne by the buyer.

(1) The items to be exchanged must be unworn and in perfect original condition. They must be delivered in their original packaging as well as include certificates and any associated printed material.

(2) Collection valid only within the peninsular Spanish territory and in the Balearic Islands


Returns:

Returns are made for other items or through a Gift Card..

Returns are only allowed in case of tare or defective item originated prior to purchase by the customer.

It is essential to attach the original proof of purchase.

Get in touch with us within a maximum period of 5 days from the receipt of your order through this link or in the CONTACT section of diorita.com.

You will receive an email with the instructions to follow as a reply.

We will send a carrier to collect the items to be exchanged at the address you indicate to take them to our Customer Service center.

Once we have verified that the item is in perfect original condition (1) and it is confirmed that the defect has not been caused by causes beyond Diorita’s control, and that therefore it already existed prior to its sale, we will proceed to refund the amount of the item and Shipping costs in the same payment method that was used for your payment


(1) The items to be exchanged must be unworn and in perfect original condition. They must be delivered in their original packaging as well as include certificates and any associated printed material.

(2) Collection valid only within the peninsular Spanish territory and in the Balearic Islands.

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